At Mortgage Solutions, we are committed to offering our clients the highest possible standards of advice and service.

The broad 'TCF' principles fit perfectly into our longer term aspirations, and we believe that if we act in your best interest,
 then you, Mortgage Solutions and our future clients will ultimately gain from this.

Our commitment to you means that we will:

Provide you with clear information about the products and service that we offer, including fees and charges that may apply.

Ascertain your individual needs, preferences and circumstances before recommending any mortgage product.

Only recommend a mortgage that we consider suitable for you and that you can afford, and always the most suitable
from the available options.

Not recommend a mortgage if we can't find one that we consider suitable.

Encourage you to ask if there is something that you don't understand, and provide clear and 'jargon free' answers to any questions.

Offer regular reviews of your circumstances to ensure that you continually have the most appropriate and
competitive terms offered to you.
 
Give you access to a formal complaints procedure should you become unhappy with our service.

To help us give you the most appropriate advice, we will ask you to:

Tell us as much as possible about your income and outgoings, to enable us to assess how much you can realistically afford.

Keep us informed about any changes in your circumstances that might affect your ability to repay a mortgage, such as getting married or a change to your employment status.

Inform us if you do not understand something relating to our advice or the service that you have received or any
 products that we have discussed and recommended.

Tell us if you think there are ways that we can improve the service that we offer our clients.

We promise to continually monitor our performance and apply changes that will improve the quality of the service to you,
our valued clients and most important asset.